Appealing a decision
When you receive a complete or partial rejection from the University, which you do not understand or believe is not in accordance with the law, you can most likely make an appeal. However, you should be aware of certain framework and rules before getting started.
Appealing a decision – step by step:
Read your complaint guide thoroughly
Complete or partial rejections of credit transfer, exemptions and complaints have similarities as well as important differences when it comes to appeal options.
At the bottom of the university’s written decision, a complaint guide should be available if the decision is not fully in your favour. In this guide, you can find out how the decision can be appealed.
If there is no complaint guide, you can ask for one.
Remember the appeal deadline and correct appeal recipient
In the complaint guide, you will also find an appeal deadline. It is important that you meet this deadline, otherwise the administration can reject your appeal. If you can't meet the deadline due to unusual circumstances, you can apply for an exemption from the deadline.
Who or where to send the appeal to must also appear from the complaint guide.
The decision must include a reference to the rules and regulations, orders and acts that provide the basis of the decision.
Check that the references are correct. You can do so by finding the rule, executive order or act on www.retsinformation.dk (in Danish only) or in your curriculum.
Please note that some documents are only available in Danish. Contact us if you need help translating or understanding certain parts.
Often, the complaint guide states that you can appeal legal issues but not the discretionary assessment that has been made. This means that you:
- Can appeal if you believe that the discretionary assessment or decision has been made on an inadequate or incorrect basis.
- Can appeal if you have found errors in the reference to rules and regulations, executive orders or acts which may have affected the decision.
- Cannot appeal the study board’s discretionary assessment of whether you are able to study or your case can be defined as exceptional circumstances.
You can contact the Student Ambassador if you have any doubts or questions. We are happy to provide guidance on all stages of the appeal process.
We also offer to read your appeal and provide input.
On most faculties’ study information page, you can find an appeal form.
If this is not the case on your faculty, you must send your appeal from your KUmail.
Find the appeal guide on your study information page under: Planning your studies > Rules and exemptions > Appealing about a decision.
If you do not receive a receipt confirming that the appeal has been received, you can always contact your faculty to hear if they have received your appeal and what to expect in terms of processing time.