Get an explanation

If you submit an application for exemption or a complaint and it is rejected, you have the right to:

  • An explanation
  • A reference to the rules on which the ruling is based
  • Information about the appeals procedure.

Explanations must clearly state why the deciding body came to this decision. In this way, you know what was the basis of the decision and who to appeal to if you disagree with the decision.

Read more about the requirement for an explanation and the complaint guidelines in: